Is the 10-business-day lead time contractual?
Yes — every quote from XXECIEL carries a written ship date against a documented 10-business-day standard for the Core, Linear, and Downlight collections. In 2024 we hit that window on 98.4% of 12,400+ shipments; the remaining 1.6% triggered a pre-agreed written notice and a revised dock date, not a surprise on the day of delivery. Custom finishes and non-standard CCTs add 5–7 business days, quoted up front.