How long does it take to receive a specification packet after I submit the form?

Most packets are delivered within 1 business day, with full photometric files, BIM objects, and DLC listings attached. Quote responses on stocked SKUs are returned within 2 business days; custom configurations are scoped within 5 business days.

Will the same person handle my project from quote through submittal?

Yes. XXECIEL assigns a single project coordinator to every quote, submittal, and RFI for the lifetime of the project — not a call center queue. That coordinator is reachable by direct email and phone.

What should I include in my submission so the spec desk can respond accurately?

Project name and address, sector (office, hospitality, healthcare, retail, civic), fixture families of interest (Core, Linear, Downlight), target timeline, and any photometric or control requirements. Attach a reflected ceiling plan or fixture schedule if one exists.

Can I speak with someone before submitting the form?

Yes. The spec desk is reachable at +1 (336) 555-0418, Monday–Friday, 8:00am–6:00pm ET. Distributor and rep agency inquiries are routed directly to the partner manager for the visitor's territory.

Spec Desk · High Point, NC

Direct line to the XXECIEL spec desk. Handled by a named coordinator — not a call center queue.

Tell us the project. We return a complete Specification Packet — photometric files, BIM/Revit families, DIALux plugins, lead-time confirmation — within one business day, assigned to a single coordinator who owns the submittal through project closeout.

1,800+ completed projects · North America
98.4% on-time-in-full · 12,400 shipments in 2024
8.7-day average lead time vs. 28-day industry average

Spec Desk +1 (336) 555-0418 Submittals [email protected]

Photometric polar plot for a Core Series downlight

In-house IES Photometric Lab Sample polar curve · Core 4" Downlight · 3000K · 90 CRI

Project Intake

Request a Specification Packet

A coordinator replies within one business day with a scoped submittal.

Project name Firm

Project address Sector

Fixture families of interest

Target timeline Estimated fixture count

Scope notes (optional)

Your name Email

Download IES Files →

By submitting, you agree to be contacted by XXECIEL regarding your project. We do not share project data with third parties.

What Happens After You Submit

A named coordinator, a measurable response, and a packet engineered for your project — not a generic brochure.

01
Assigned within one business day

Your submission is routed to a single named project coordinator who owns every quote, submittal package, and RFI for the life of the project — not a call-center rotation.
- Avg. reply6h 12m
- SLA1 business day
02
Scoped Specification Packet delivered

You receive a submittal-ready packet: cut sheets, .ies and .ldt photometric files, BIM/Revit families, DIALux plugins, DLC Premium and Title 24 JA8 status, and a fixed lead-time quote — at no charge.
- Files includedIES · LDT · RFA · DIALux
- 92% DLC Premiumof active catalog
03
Shipped on schedule — or it's on us

Standard Core, Linear, and Downlight collections ship in 10 business days against a verified 98.4% on-time-in-full rate across 12,400+ shipments in 2024. Lifetime driver warranty on every Core Series fixture.
- Lead time8.7 days avg.
- OTIF 202498.4%

Direct Channels

If you'd rather talk to a person than fill out a form.

Three direct routes to the High Point spec desk — pick whichever fits your workflow.

01 · Phone

Call the spec desk

Speak with a coordinator during East Coast business hours. Best for fast scoping on active bids and contractor rush orders.

+1 (336) 555-0418 →

Hours: Mon–Fri · 8:00–18:00 ET
Avg. pickup: Under 20 seconds

02 · Email

[email protected]

Routed directly to the submittals queue with an auto-assigned coordinator. Ideal for attaching drawings, RFPs, and prior submittals to reply to.

[email protected] →

Reply SLA: One business day
Routing: Auto-assigned coordinator

03 · Rep Agency

Find your local rep

For distributor partners and specifying architects in territories outside High Point's direct coverage, our rep network handles quoting, samples, and on-site support.

Locate a rep agency →

Coverage: US · CA · MX
Active agencies: 42 territories

Established · Certified · Specified

DLC Premium · 92% of catalog / Title 24 JA8 compliant / IES Progress Report · 2023 & 2024 / Architectural Record Top 50 · 2022 & 2024 / AIA Honor Award · Mercer Civic Tower, 2024 / DesignIntelligence NPS · 74 among specifiers / 1,800+ completed projects / 38,000+ luminaires shipped in 2024 / Family-owned since 2007 / DLC Premium · 92% of catalog / Title 24 JA8 compliant / IES Progress Report · 2023 & 2024 / Architectural Record Top 50 · 2022 & 2024 / AIA Honor Award · Mercer Civic Tower, 2024 / DesignIntelligence NPS · 74 among specifiers / 1,800+ completed projects / 38,000+ luminaires shipped in 2024 / Family-owned since 2007

Pre-Flight Checklist

Have these ready before you submit — so your coordinator can return a usable submittal on the first reply.

A typical first-pass submittal takes one exchange when the intake below is complete. Missing items add a round-trip.

Project context

01
Project name and address. Allows the coordinator to verify Title 24 JA8 and local code applicability, and to check rep coverage for the project zip.
02
Sector. Office, hospitality, retail, healthcare, education, civic, multifamily — determines driver and finish spec defaults.
03
Project phase and target timeline. Bidding, schematic, DD, CD, or immediate replacement — sets the lead-time confirmation we can hold against.

Scope

04
Fixture families of interest. Select one or more from Core, Linear, Downlight, Cylinder, Track, Step/Cove, Exterior, or Custom.
05
Estimated fixture count. Even a rough order of magnitude unlocks volume pricing tiers and reserved factory slots.
06
Scope notes. Mounting conditions, ceiling type, controls integration (0–10V, DALI, wireless), finish requirements, and any non-standard certifications.

Optional but useful

Floor plans, reflected ceiling plans, or a prior submittal to reply to can be attached when you email [email protected] directly. The coordinator will attach them to your project file.

High Point, NC · Headquarters